How do I get my own custom minifigure?

Use our Custom Minifigure product page to create your perfect character from scratch. Choose hairstyle, face, body, and accessories, then add to cart. We hand-assemble your design and ship it worldwide with free tracked delivery.

Do you offer free shipping?

Yes, all BrickMe orders include free tracked shipping worldwide. No minimum order required.

How do I cancel or change my order?

If you'd like to cancel or change your order, please get in touch with us as soon as possible by emailing contact@brickme.co. We can only make changes or cancel the order if it hasn't been printed yet. If it has been dispatched, it is too late.

Can I return my order?

We don't accept returns unless an item is faulty or incorrect, because each item is custom printed to order. If there's a mistake we'll correct it quickly and offer you a replacement or refund. Please get in touch within 2 weeks of receiving your order.

Can you make a minifigure from a photograph?

We are unable to make minifigures directly from a photograph. However, many customers find they can still create the minifig they want from the pre-designed parts available on our website, including 50+ hairstyles, diverse skin tones, and countless accessories.

How do I place a large or bulk order?

You can place large orders for weddings or company events directly on the website. Contact us at contact@brickme.co to discuss bulk order discounts. Note that we cannot print logos or branding onto minifigure parts per LEGO's fair play policy.

How do I contact BrickMe?

The best way to reach us is by email at contact@brickme.co. We are based in Canada, so please note time zone differences. Our workshop is not open evenings and weekends, but we will get back to you as soon as we can.

Frequently Asked Questions

Q: How long before my order is dispatched?

In normal circumstances, it usually takes 2-5 working days to process your order in our workshop before it is ready to be shipped out to you. You will receive an automatic email when your order has shipped.

Q: Can I preview my minifigure before it ships?

Yes, we offer a free preview before shipping. You have 48 hours to provide feedback or request changes once your preview is sent. If we don't hear back within this window, we automatically proceed with your order to ensure timely delivery.

Q: Can I buy a gift voucher?

Yes, gift vouchers are available. They are sent automatically by email, so they are not affected by normal processing times and shipping times. Perfect as a last-minute gift.

Reviewed by BrickMe Personalization Team. Updated March 2026.

Reference notes: LEGO Fair Play Policy and Google Helpful Content guidance.

Contact Info

The best way to get in touch with us is by email at contact@brickme.co.

We are based in the Canada, so bear in mind that we may be on different time zones if you are contacting us from another country. Also, be aware that the workshop is not open at evenings and weekends.

We will get back to you as soon as we can though!

Shipping & Customs

During peak seasons (Christmas, Valentine's Day), shipping carriers often experience high volumes that can lead to transit delays. While we always ship your order within our processing window, we cannot control the speed of the carrier once the package leaves our hands. Please check your tracking number for the latest updates.

In normal circumstances, it usually takes us 2-5 working days to process your order in our workshop BEFORE it is ready to be shipped out to you.

You should receive an automatic email when your order has shipped. If the email hasn't come through to you, please check your junk folder. If it's not there either and you think your order should have shipped by now, feel free to email the team at

If you have already placed your order and would like to upgrade your shipping, please email the team at contact@brickme.co to arrange this. They can send you an invoice for the extra costs.

Bear in mind thatwe can only upgrade your shipping option if your order is still with us in the workshop. If we have already dispatched it, it is too late to change the shipping!

No, there is no current delays at the moment.

You can track your order by going to the 'View Order' button in your shipping confirmation email. If you're having problems finding your tracking information, please feel free to email the team at contact@brickme.co.

CUSTOMERS IN THE CANADA- No, you wouldn't be charged customs fees as we are shipping from CANADA.

CUSTOMERS IN THE EU- All orders shipped to EU member countries are sent DDU (Delivery Duty Unpaid). We do not collect VAT at the point of sale. Instead, you will be responsible for paying VAT and any applicable customs fees when your order arrives in your country. EU customers will be charged VAT upon delivery by the carrier / courier.

If you are in Norway, Switzerland or Iceland, you WILL be charged customs fees as these countries are not members of the EU customs union.

CUSTOMERS IN THE USA- Duties, fees and tariffs are included in the price of your order. This is paid by us meaning your order will not be held up or have additional fees.

CUSTOMERS OUTSIDE OF THE USA & THE EU- If you're outside the USA and the EU, orders will be subject to customs duties and a clearance / handling fee as per your country's guidance. We recommend checking your local guidance about importing from the UK.

It is rare for items to get lost in the post, but it can occasionally happen. More often that not, though, the order is simply delayed. There can sometimes be unpredictable shipping delays, especially internationally and especially if your order gets held up with customs.

If you have not received your order 10 working days after it was shipped (and it is not clear from the tracking information when it will be delivered), please email the team at contact@brickme.co about this. They will be happy to look into this for you.

Placing An Order

THAT'S A REALLY GOOD QUESTION!

The answer is simple: use our Custom Minifigure product to create your perfect character from scratch!

Build Your Dream Minifigure

Our builder lets you select from hundreds of combinations:

Hair - Choose from 50+ styles and colors
Face - Pick unique expressions and designs
Clothing - Mix and match tops and bottoms, or select a complete outfit
Accessories - Add tools, weapons, or special items
Pets - Include up to 3 companion animals
Custom Name - Personalize your minifigure

What's Included?

Every minifigure comes with a FREE flat brick as our gift to you! Pet add-ons also include their own complimentary flat brick.

Want Even More Customization?

Looking to make your minifigure extra special? You can add:

Custom text brick with your own message
Display frame to showcase your creation
Keychain option to take your minifig on the go

Just describe what you want in the "Additional Customization" field when placing your order, and we'll add it to your cart!

Can't Find What You're Looking For?

If you have a unique request or need help designing your perfect minifigure, please get in touch with us via email at contact@brickme.co and we'll see if we can help!

You have 48 hours to provide feedback or request changes once your preview is sent. If we don’t hear back within this window, we will automatically proceed with your order to ensure timely delivery.

If you'd like to cancel or change your order, please get in touch with us as soon as possible by emailling contact@minifigs.me.

In general, we can only make changes or cancel the order if the order hasn't been printed yet. If it has already been dispatched, it is definitely too late!

You can indeed buy a gift voucher! They are available. They are sent automatically by email, so they are not affected by normal processing times and shipping times.

Unfortunately we are unable to make minifigures from a photograph. But lots of people find they are still able to make the minifig they would like from the pre-designed parts we already have available on the website. Check out our custom minifigure options to see if this will work for you!

Yes! We automatically change the minifig's hands and neckline to match the skin tone of the head you have chosen.

We don't sell hands separately, so don't worry about trying to find them on the website. The team will make sure you receive the correct hands.

Unfortunately, we don't currently have the ability to make custom-shaped parts. We just re-print parts already made by LEGO. We are also unable to custom paint hair pieces on an individual basis.

We do occasionally 3D print specific items, e.g. graduation caps and swords, but we are stil getting to grips with our processes for this. Unfortunately, we are not yet at the stage where we can take specific requests for 3D printed pieces.

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Bulk Orders & Special Projects

If you'd like to place a large order for a company or for a private event, you can do so on the website. But please be aware of the points listed below.

You are welcome to contact the team at contact@minifigs.me to discuss your order before you place it. Here are some important things to bear in mind:

We cannot print logos or branding onto minifigure parts - this is a rule from LEGO which is strictly enforced and we have to comply with this.
LEGO do not condone the use of customised minifigures for marketing purposes.
Large orders sent internationally may incur customs charges and we have no control over these charges (we are sending from the UK).
In general, we can only accept orders placed via the website. You are welcome to get in touch with us to discuss your order and we may be able to offer you a bulk order discount (depending on how busy we are and what you are wanting to buy), but please be aware we will most likely be pointing you back to the website to actually place your order.
If you would like a prototype minifig creating, you would need to place an order for this. We are a small company and we're sorry that we do not offer free samples.
If you need your minifigs by a certain date, it's a good idea to let us know your timescales by email so that we can let you know whether or not it will be possible for us to meet your deadline.
Prices vary depending on the parts and colours picked, so it can be difficult for the team to give you an idea of prices on a bulk order. If you're wanting to keep things as cheap as possible, we can recommend certain choices that will help to keep costs down, e.g. choosing yellow skin tone heads and hands (these are cheaper than the natural skin tones).

It really depends what items you are buying and how busy we are in the workshop! Feel free to get in touch with us by email at contact@brickme.co if you'd like to discuss bulk order discounts, and we can see what is possible.

Unfortunately, we aren't able to make full builds out of LEGO. We specialise in minifigs, and that's the area we're super confident in.

In general, we can only accept orders for things that we already have available on the website. However, we can occasionally accept special requests (depending on our capacity, and how difficult it is to meet that request!) Feel free to email us at contact@brickme.co with your request, and we will see what might be possible!

Cancellations & Returns

If you'd like to cancel or change your order, please get in touch with us as soon as possible by emailling contact@minifigs.me. In general, we can only make changes or cancel the order if the order hasn't been printed yet. If it has been dispatched, it is definitely too late!

We’re sorry, but we don’t accept returns unless an item is faulty or incorrect.

This is because each item is custom printed to order. If there’s a mistake we’ll do our best to correct it quickly and offer you a replacement. If you’d rather have a refund, do let us know. Please get in touch within 2 weeks of receiving your order.