Contact Info
How do I contact you?
The best way to get in touch with us is by email at contact@brickme.co.
We are based in the Canada, so bear in mind that we may be on different time zones if you are contacting us from another country. Also, be aware that the workshop is not open at evenings and weekends.
We will get back to you as soon as we can though!
Shipping & Customs
How long before my order is dispatched?
In normal circumstances, it usually takes us 2-5 working days to process your order in our workshop BEFORE it is ready to be shipped out to you.
You should receive an automatic email when your order has shipped. If the email hasn't come through to you, please check your junk folder. If it's not there either and you think your order should have shipped by now, feel free to email the team at
How can I upgrade to expedited shipping?
If you have already placed your order and would like to upgrade your shipping, please email the team at contact@brickme.co to arrange this. They can send you an invoice for the extra costs.
Bear in mind thatwe can only upgrade your shipping option if your order is still with us in the workshop. If we have already dispatched it, it is too late to change the shipping!
Are there any shipping delays at the moment?
No, there is no current delays at the moment.
How can I track my order?
You can track your order by going to the 'View Order' button in your shipping confirmation email. If you're having problems finding your tracking information, please feel free to email the team at contact@brickme.co.
Will I be charged customs fees or tariffs?
CUSTOMERS IN THE CANADA- No, you wouldn't be charged customs fees as we are shipping from CANADA.
CUSTOMERS IN THE EU- At the point of sale, if your order is below £120 GBP and you're shipping to an EU member country, you will have paid your VAT via our website and will not pay any customs.
If you are in the EU and your order is OVER £ 120 GBP, you will not have paid VAT at the point of sale and it is very likely that you will be charged customs fees. You can choose to pay this with your courier costs or you can choose to pay this later when your order arrives in your country.
If you are in Norway, Switzerland or Iceland, you WILL be charged customs fees as these countries are not members of the EU customs union.
CUSTOMERS IN THE USA- Duties, fees and tariffs are included in the price of your order. This is paid by us meaning your order will not be held up or have additional fees.
CUSTOMERS OUTSIDE OF THE USA & THE EU- If you're outside the USA and the EU, orders will be subject to customs duties and a clearance / handling fee as per your country's guidance. We recommend checking your local guidance about importing from the UK.
I'm worried my order might have got lost in transit - what should I do?
It is rare for items to get lost in the post, but it can occasionally happen. More often that not, though, the order is simply delayed. There can sometimes be unpredictable shipping delays, especially internationally and especially if your order gets held up with customs.
If you have not received your order 10 working days after it was shipped (and it is not clear from the tracking information when it will be delivered), please email the team at contact@brickme.co about this. They will be happy to look into this for you.
Placing An Order
How do I get my own awesome custom minifig?
THAT'S A REALLY GOOD QUESTION!
The answer is simple: use our Custom Minifigure product to create your perfect character from scratch!
Build Your Dream Minifigure
Our builder lets you select from hundreds of combinations:
- Hair - Choose from 50+ styles and colors
- Face - Pick unique expressions and designs
- Clothing - Mix and match tops and bottoms, or select a complete outfit
- Accessories - Add tools, weapons, or special items
- Pets - Include up to 3 companion animals
- Custom Name - Personalize your minifigure
What's Included?
Every minifigure comes with a FREE flat brick as our gift to you! Pet add-ons also include their own complimentary flat brick.
Want Even More Customization?
Looking to make your minifigure extra special? You can add:
- Custom text brick with your own message
- Display frame to showcase your creation
- Keychain option to take your minifig on the go
Just describe what you want in the "Additional Customization" field when placing your order, and we'll add it to your cart!
Can't Find What You're Looking For?
If you have a unique request or need help designing your perfect minifigure, please get in touch with us via email at contact@brickme.co and we'll see if we can help!
How do I cancel or change my order?
If you'd like to cancel or change your order, please get in touch with us as soon as possible by emailling contact@minifigs.me.
In general, we can only make changes or cancel the order if the order hasn't been printed yet. If it has already been dispatched, it is definitely too late!
Can I buy a gift voucher?
You can indeed buy a gift voucher! They are available. They are sent automatically by email, so they are not affected by normal processing times and shipping times.
Can you make me a minifig from a photograph?
Unfortunately we are unable to make minifigures from a photograph. But lots of people find they are still able to make the minifig they would like from the pre-designed parts we already have available on the website. Check out our custom minifigure options to see if this will work for you!
Will my minifig's hands match the skin tone of their head?
Yes! We automatically change the minifig's hands and neckline to match the skin tone of the head you have chosen.
We don't sell hands separately, so don't worry about trying to find them on the website. The team will make sure you receive the correct hands.
Do you make custom parts, e.g. custom animals, custom hair parts, custom instruments or custom weapons?
Unfortunately, we don't currently have the ability to make custom-shaped parts. We just re-print parts already made by LEGO. We are also unable to custom paint hair pieces on an individual basis.
We do occasionally 3D print specific items, e.g. graduation caps and swords, but we are stil getting to grips with our processes for this. Unfortunately, we are not yet at the stage where we can take specific requests for 3D printed pieces.
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Bulk Orders & Special Projects
How do I place a large order, e.g. for a wedding or for a company event?
If you'd like to place a large order for a company or for a private event, you can do so on the website. But please be aware of the points listed below.
You are welcome to contact the team at contact@minifigs.me to discuss your order before you place it. Here are some important things to bear in mind:
- We cannot print logos or branding onto minifigure parts - this is a rule from LEGO which is strictly enforced and we have to comply with this.
- LEGO do not condone the use of customised minifigures for marketing purposes.
- Large orders sent internationally may incur customs charges and we have no control over these charges (we are sending from the UK).
- In general, we can only accept orders placed via the website. You are welcome to get in touch with us to discuss your order and we may be able to offer you a bulk order discount (depending on how busy we are and what you are wanting to buy), but please be aware we will most likely be pointing you back to the website to actually place your order.
- If you would like a prototype minifig creating, you would need to place an order for this. We are a small company and we're sorry that we do not offer free samples.
- If you need your minifigs by a certain date, it's a good idea to let us know your timescales by email so that we can let you know whether or not it will be possible for us to meet your deadline.
- Prices vary depending on the parts and colours picked, so it can be difficult for the team to give you an idea of prices on a bulk order. If you're wanting to keep things as cheap as possible, we can recommend certain choices that will help to keep costs down, e.g. choosing yellow skin tone heads and hands (these are cheaper than the natural skin tones).
Can I get a bulk order discount?
It really depends what items you are buying and how busy we are in the workshop! Feel free to get in touch with us by email at contact@brickme.co if you'd like to discuss bulk order discounts, and we can see what is possible.
Can you make me a whole build out of LEGO?
Unfortunately, we aren't able to make full builds out of LEGO. We specialise in minifigs, and that's the area we're super confident in.
I want something that isn't on the website - can I get it?
In general, we can only accept orders for things that we already have available on the website. However, we can occasionally accept special requests (depending on our capacity, and how difficult it is to meet that request!) Feel free to email us at contact@brickme.co with your request, and we will see what might be possible!
Cancellations & Returns
How do I cancel my order?
If you'd like to cancel or change your order, please get in touch with us as soon as possible by emailling contact@minifigs.me. In general, we can only make changes or cancel the order if the order hasn't been printed yet. If it has been dispatched, it is definitely too late!
Can I return my order?
We’re sorry, but we don’t accept returns unless an item is faulty or incorrect.
This is because each item is custom printed to order. If there’s a mistake we’ll do our best to correct it quickly and offer you a replacement. If you’d rather have a refund, do let us know. Please get in touch within 2 weeks of receiving your order.